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Sales analytics

Department tool: SIGNAL

AI quality control for sales team calls

Product · SIGNAL

SIGNAL: every sales call under control

Reviews the entire call flow from Bitrix24, not a sample. Every score can be checked: an explanation, a timestamp and the exact line from the conversation.

of calls from Bitrix24: 100%; of calls from Bitrix24
to a result: ≈10 min; to a result

Irrelevant calls do not distort KPIs
18 ready-made checklists, plus your own
Each manager's strengths and areas for growth
Results go back into Bitrix24
The QA team stays in the loop and handles the exceptions

Running at TOCHNO Group

90+ managers
≈5,500 calls a month
QA team: 3 specialists instead of 10

Call recording

call from Bitrix24

Included in scoring: the call counts toward the manager’s metrics.

What worked

What to strengthen

1:24 The manager gave a vague window, “we can do today or on the weekend”, and the client avoided committing. Better to offer a choice of two exact slots.

Interface demo based on a real review screen

Running at TOCHNO Group

The sales team's entire call flow under control

SIGNAL reviews calls in production at TOCHNO Group. The quality assurance workload has been redistributed: the QA team went from 10 specialists to 3.

managers: 90+; managers
calls a day: ≈250; calls a day
calls a month: ≈5,500; calls a month
QA specialists instead of 10: 3; QA specialists instead of 10

How SIGNAL scores a call

Every score can be checked: an explanation, a timestamp and the line from the conversation.

01
Calls from Bitrix24
Every call is processed, not a sample. Irrelevant calls are filtered out before KPIs are calculated.
02
Review and scoring
Transcription, analysis and scoring against a checklist: 18 ready-made ones or your own.
03
Feedback for the manager
What worked and what to improve, with timestamps and quotes from the conversation.
04
Results in the CRM
About 10 minutes to a result, which goes back into Bitrix24.